We take great pride in offering high-quality products with worldwide shipping, aiming to ensure that every customer is fully satisfied with their purchase. However, we understand that sometimes things may not go as expected. Therefore, we provide a clear and fair refund and returns policy to support you in such situations. If you find yourself unsatisfied with a product, or if there is an issue with your order, you may request a refund or return within 14 calendar days from the date the product was delivered to you. It is important to notify us as soon as possible within this timeframe to initiate the process smoothly.
Returns and refunds are accepted under specific conditions. These include cases where the product is defective, damaged during shipping, incorrect (such as wrong item or wrong size/color), or materially different from the description provided on our website at the time of purchase. We encourage customers to carefully inspect their orders immediately upon receipt and report any issues promptly. To qualify for a refund or exchange, the product must be returned in its original condition — unused, clean, and in the original packaging, including all labels, accessories, and any gifts or promotional items received with the purchase. Products that do not meet these conditions may be refused or incur deductions in the refund amount.
Please note that customized, personalized, or perishable items are generally not eligible for return or refund due to their nature, unless these items arrive damaged or incorrect. In such cases, we ask that you provide photographic evidence and notify us immediately upon receipt so we can handle the matter appropriately.
Once we receive the returned product and complete a thorough inspection to verify its condition and the reason for return, we will promptly process your refund or exchange. Refunds will be made using the original payment method, unless otherwise agreed. The processing time for refunds may vary depending on your bank or payment provider, but we will endeavor to complete it as quickly as possible.
Regarding shipping costs for returns, these are typically the responsibility of the customer unless the return results from our error — such as sending a defective, incorrect, or damaged product. In such cases, we will cover the return shipping fees. Since we offer shipping to any location worldwide, the cost and duration of return shipping may vary, and customers should consider this when requesting a return. We recommend using a tracked and insured shipping service when returning items, to protect against loss or damage during transit. Please retain your proof of return shipment until the return process is fully completed.
While we take all reasonable precautions to package products securely and work with reliable carriers to ensure timely delivery, we cannot be held responsible for delays, damage, or loss caused by shipping carriers once the package has left our facility. In such rare events, customers should address claims directly with the carrier, providing all relevant shipping and tracking information.
By placing an order with us, you acknowledge and agree to abide by these refund and return terms, which have been designed to balance the needs of our customers with the operational realities of international shipping and product handling. Our goal is to maintain transparency, fairness, and excellent service throughout the purchasing process.